Marketing Automation

How to use machine learning to enhance your marketing campaigns

Machine learning sounds like something that computer nerds do, but not marketers.

Well, here’s a dip-your-toe-in introduction to how anyone can use machine learning to improve their digital ad campaigns.

Machine learning is an intriguing topic. Whether you’ve read about US retailer Target discovering a young woman was pregnant before she told her parents or you have seen it in action with Amazon recommendations, it’s exciting to think that computers can do things which seem almost magical.

ibm-logo

IBM on its agile marketing strategy: the theory and the practice

I have written a lot about the opportunities of adopting an agile marketing approach.

However, it is quite hard to find many examples of this being practiced yet, particularly at any kind of scale, and even more particularly by organisations that are not start-ups. IBM is one such example and it is great to see B2B marketing leading the way here. 

Ben Edwards is VP, Global Communications & Digital Marketing at IBM. He leads the company’s global communications function, global advertising & media, brand strategy & design, digital strategy and IBM Marketing Labs.

Following is a transcript of an interview I did with him to understand IBM’s thinking around agile marketing and how this is playing out in practice. 

Is email automation the beginning, the end, or just one of the bits in the middle?

Email has come a long way in the last couple of years with automation, optimisation and big data all being appended to the humble ole email. But where does this leave email marketers?

What should we be automating and why? Are campaign emails dead? Is it just easier to batch and blast?

In this piece I will look at two major objectives for marketing email and discuss what is automated and what is not.

Oh and don’t worry, I’ll mention big data too!  

CRM implementation tips from the experts: part two

Earlier this week I published the first of two posts in which several CRM experts shared the fruits of their knowledge.

It addressed CRM processes, selecting data channels and what businesses should be aiming to achieve.

In this second post, the experts impart their knowledge on how to choose the correct CRM software and potential barriers to implementation, as well as sharing the most valuable lesson they’ve learned during their careers.

For more information on this topic download Econsultancy’s best practice report investigating CRM in the Social Age.

CRM implementation tips from the experts: part one

CRM (customer relationship management) is a strategy that enables companies to manage their interactions with customers or clients on a one-to-one basis.

Marketing messages can be personalised and automated based on user data, resulting in improved customer satisfaction, sales and retention.

An effective CRM strategy relies on clean data and synchronised digital channels, which isn’t an easy task due to legacy systems and contracts with different vendors.

So to give some insight into how businesses should approach CRM implementation, I asked three experts for their words of wisdom.

This is the first of two posts on this topic, but for more information download Econsultancy’s best practice report investigating CRM in the Social Age

The website segmentation and personalisation game

On Monday 12th May at our Marketing Automation Forum, the last session of the day involved all tables (each a mix of job roles from many different sectors) battling it out in our website segmentation/personalisation game.

By this time the audience was already warmed up by some great sessions including one from Econsultancy’s very own Heather Hopkins on “The changing market place – marketing automation means more than just email”. 

Email marketing segmentation: dead man walking?

It seems like the staple diet of a digital marketing blogger is to declare something dead, or not dead, or cleverly D.E.A.D.

Only this week, our David Moth wrote a piece on email marketing’s rude health (email is not dead). 

I think the reason we’re obsessed with the death of marketing technology is because, despite the pace of change in digital, there are many age-old marketing principles that remain absolute. 

Relevance, timeliness, perhaps more broadly the four, five or seven Ps – these will ever remain in the marketing canon. 

And, of course, no matter how sophisticated technology becomes, there will still exist businesses that don’t get the marketing mix right. 

However, despite all this, I am interested in areas of marketing that might undergo automation and sophistication to the point where they require little work. 

What I foresee is the perfection of certain disciplines (e.g. marketing automation) throwing light on new priorities, such as a renewed interest in conversion rate optimisation or data cleanliness.

With marketing as a department more powerful than ever, why would the amount of work decrease? Surely we’re sticking our elbows out, and our oars into every part of the org? 

So, what about email segmentation? Will there be a time when it’s no longer a core skill, something to be done actively by marketers? Will technology take care of it for us?

20 fantastically helpful IFTTT recipes

Completely automate your online life and never have to lift a finger again…

IFTTT (‘if this then that’) is a tool that gives you the ability to connect a huge array of online applications together as one interconnected whole.

If an event happens (this) in one application, it will trigger an action (that) within another one. For instance, if every time you post an image on Instagram it can be automatically uploaded as a Tumblr post. If every time you are tagged in a photo on Facebook, it will automatically save the photo to your iOS Photos.

These connections between channels are called ‘recipes’. These recipes can be created by yourself, or you can browse through ones that other users have created on IFTTT.com itself. IFTTT is accessible on your desktop, can be downloaded as an app for the iPhone or Android and can also be integrated into your blogging platform.

For practical help and advice on setting up IFTTT check out what is IFTTT and how to use it?

There is an endless array of ‘recipes’ to make your life easier. Here are links to 20 recipes that either we recommend or that just look particularly awesome. 

Four innovations that will shape the future of email marketing

Email marketing has a reputation of being a boring direct response channel, always on the verge of “death” at the hands of the latest digital touch point, which gets heralded as the “future of messaging”.

Yet email trudges on, consistently ranking at the highest level for ROI. Despite the death threats, companies are attributing 23% of their total sales to email, up from 18% in 2013.

In the face of newer digital channels, email has thrived in its role as the unassuming, reliable touch point for marketers to engage with customers.

So how will the elder statesman of digital marketing change in a continuously evolving digital ecosystem?

Here are a number of ways marketers think email will be used in the near future and beyond. 

Will you survive the logged-in user revolution?

If you don’t think identity plays a significant role in user experience, think again.

Case in point: I was recently browsing my favorite footwear site on my smartphone for the perfect pair of shoes, but when I returned to purchase my pair of choice via desktop, I had to spend upwards of 10 minutes trying to find it again.

How much better would my experience have been if I had instead been greeted with a personalized product showcase featuring my ‘most recently browsed’ items?  

Email marketers not making the most of automation: report

Though 83% of companies see the benefits of increased automation in email marketing, many are yet to use the technology to its full extent. 

For example, though the use of triggers for emails such as abandoned baskets can produce results, the vast majority are just using one or two automated triggers. 

In this post, I’ll look at some of the findings from our Email Marketing Industry Census 2014, based on a survey of more than 1,100 email marketers and produced in partnership with Adestra