Behavioural targeting

What is behavioural marketing and why do you need it?

Econsultancy deputy editor Christopher Ratcliff has built up a broad library of articles that act as a beginner’s guide to various digital marketing channels. However one method he neglected to cover is behavioural marketing, also known as behavioural targeting. In this post I’ll give a quick overview of how the technology works, as well as […]

The importance of tone of voice for local markets

How do you speak to your customers? That’s a deceptively simple question…

We all understand the importance of tone of voice, particularly when it comes to customer service, but in an age of hyper-localisation it can be increasingly difficult for comms teams to communicate with customers in new markets.

The single customer view: Is it really achievable?

Achieving a single customer view is supposedly the ultimate goal for digital marketers, but is it really feasible?

Building this complete, joined-up view of the customer is a costly and time-consuming project, and while some have made decent progress, others still have a mountain to climb.

A new report published today by Econsultancy and Innometrics investigates the current landscape for businesses seeking to obtain that single customer view, and looks at how brands are approaching the gap between digital and retail, among other challenges. 

The Single Customer View report features in-depth opinions from senior-level executives working within ecommerce, online and marketing departments, from companies including Mothercare, Camelot, myHermes, EE, Clarins, Rank, Occam and Seren.

Here’s a brief summary of three topics investigated in the report…